CNA STORAGE – DELIVERY POLICY

At CNA Storage Solutions, we are committed to delivering your order in a safe, efficient, and transparent manner. This Delivery Policy outlines our standard shipping procedures, handling responsibilities, and important terms and conditions.

1. Delivery Scope & Coverage

  • We only ship to addresses within Australia.

  • No deliveries to PO Boxes or Parcel Lockers.

  • Residential, business, and warehouse addresses are accepted, subject to delivery terms.

  • Some areas may fall outside of standard courier zones (even if not classified as “remote”) and may require manual pricing or alternative delivery methods.

2. Freight Handling & Delivery Conditions

  • Deliveries are to ground level, curbside, or loading dock only.

  • Items weighing over 25kg require unloading assistance.

    • A forklift must be available for unloading pallets and bulky goods.

    • If no forklift is available, the customer must arrange for manual unloading or tailgate service (additional fees apply).

  • Customers must ensure the site is accessible for a delivery truck and that someone is available to receive and sign for the delivery.

3. Delivery Scheduling & Notifications

  • Deliveries occur between 8:00 AM and 5:00 PM (Monday to Friday).

  • Delivery timeframes are estimated at 1–5 business days from receipt of payment.

  • Large orders and remote area deliveries may experience longer lead times. We will inform you by email before dispatch if extended delivery time is expected.

  • Pre-delivery phone calls cannot be guaranteed. Most transport providers do not allow driver call-ahead requests. If no one is on-site at delivery, redelivery charges will apply.

4. Redelivery, Authority to Leave & Risk

  • A re-delivery fee will apply if:

    • No one is on-site during the first attempt,

    • The site is not accessible,

    • Or unloading cannot be completed due to lack of required equipment or staff.

  • If you authorize us to deliver to an unattended location (“Authority to Leave”), you accept all responsibility for any loss or damage after delivery.

  • Insurance coverage ends once unloading begins.

5. Delivery Fees & Adjustments

  • Shipping fees are calculated using our freight calculator at checkout.

  • Additional charges may apply for:

    • Oversized or bulky items

    • Remote or non-standard zones

    • Residential addresses

    • After-hours or weekend delivery

    • Tailgate or hand-unloading services

  • You will be notified in advance of any applicable adjustments. No orders will be shipped until freight terms are accepted.

6. Split Orders & Dispatch

  • Orders may be split into multiple consignments based on stock availability.

  • Each shipment will include separate tracking and notification details.

  • Partial shipments may incur separate freight fees, which will be communicated prior to dispatch.

7. Delays, Lost Items & Investigations

  • All delivery dates provided are estimates only. Delays due to courier disruptions, peak periods, or weather are beyond our control.

  • We cannot replace lost items until the courier completes a formal investigation (which may take up to 12 business days).

  • If your item has not arrived within the expected timeframe, please contact us for assistance.

8. Packaging & Disposal

  • Products are shipped in flat-packed boxes or on pallets for safe transport.

  • Packaging and pallets will not be collected or returned unless specifically arranged.

  • Disposal or return of packaging is the customer’s responsibility.

9. Final Confirmation

  • All orders placed via our website are subject to review and acceptance by CNA Storage.

  • In the event of price errors or freight rate changes, we will contact you before dispatch for approval. You may cancel the order within 7 days of notification if terms change.

Need Help with Delivery or Freight Quotes?

📧 Email: sales@cnastorage.com.au
📞 Phone: 03 7302 0089
📍 Warehouse Pickup Available: 22 Carson Road, Deer Park VIC 3023